Shipping Policy

Shipping Policies

We insure all items. When your order is in transit to you, shipment is always risk-free.

What's Included in Your Order?

  • Gorgeous Orchid Jewelry Box
  • 30-Day Return Policy
  • One Free Ring Resizing

Domestic Shipping

These policies apply to domestic orders; to be shipped within the U.S.

Orchid Jewelry offers FREE Ground shipping on all domestic orders.

Shipping Options

Domestic Shipping (Within USA)

Shipping Type

Price

Estimated Shipping Time

Ground Shipping

Free

3-4 Business days

2-Day Shipping

US $20

2-3 Business days

Priority Overnight Shipping

US $40

1-2 Business days

Shipping date is based on when your package leaves our shipping department. Please check the Estimated Delivery Day on our product pages before placing the final order.

Exceptions to our delivery time frame:

  • Natural calamity or bad weather conditions may delay or postpone our deliveries. orchidjewel.com will not hold liability or refund the shipping charge based on any such delay.

APO, FPO, DPO, PO boxes, and US Territories

We ship orders to APO, FPO, DPO, PO boxes, and US Territories via USPS priority mail with delivery confirmation. Usually, it takes around 7-10 business days for the order to arrive at its shipping destination. The arrival time (arrives by date/estimated shipping date) displayed are for U.S. addresses only and do not apply to APO, FPO and DPO addresses.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards/Debit cards: American Express, Visa, MasterCard and Discover
  • Other payment methods: PayPal

All Shipments are Insured

Every item is fully insured. All deliveries are made to a physical business or home address only.

For added security, an adult signature is required for all Orchid Jewelry items/orders.

For Your Protection

As a security precaution to protect our customers against fraud, there might be a slight delay in shipment of certain orders due to the verification process. For orders that need to be delivered to a destination other than the billing address, we will confirm that your credit card or financing company has this alternate shipping address on file.

In such cases where you feel your shipment is delayed, please contact our Customer Care and help us expedite your order.

Gift Cards Policy

Gift cards are sent immediately to the recipient through email. Once the recipient receives the gift card, it can be used immediately on orchidjewel.com.

When you redeem your gift card online, we require that you use a credit card to process your order. Your credit card will not be charged unless your order total exceeds the amount of your gift card.

Gift cards are transferable but are not redeemable for cash and cannot be returned for a cash refund. Any unused portion will remain available for future purchases under the same Gift card code. If you wish to find out your gift card balance, contact customer service.

Orchid Jewelry Gift cards are redeemable only at www.orchidjewel.com. Gift cards and unused portions will expire on the date listed in your gift card e-mail.

Returns

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 30 days of the shipping date. Returns, including free gift(s), must be unworn and in the state that you received them. We have an extended return policy for special occasions, for instance, orders placed at Orchid Jewelry starting October 28th – November 15th are eligible for a 45-day extended holiday return policy, orders placed between November 15th – November 30th are eligible for 60-day extended holiday return policy, and orders placed between December 1st – December 15th are eligible for 45-day extended holiday return policy. All orders placed before October 28th and after December 15th are subjected to a standard 30-day return policy unless specified in a promotion.

For domestic customers: We offer FREE return shipping for domestic orders (within USA). To request a return shipping label for your purchase, simply fill the Online Return Form. Returns may take up to one week for processing.

For international customers: For international returns, return shipping and insurance are the responsibility of the customer.

Ring Re-sizing

Each Orchid Jewelry ring comes with the option of one free resizing during the first year of ownership. Contact Orchid Jewelry’s jeweler at support@orchidjewel.com to arrange for your free resizing. Customers (international and domestic) will have to pay for shipping both ways with insurance.

 

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